Here you can learn how to place an order, understand shipping and returns, read our warranty information, browse frequently asked questions and track your order. Start with the section that best matches what you need.
New to Newtab or shopping online?. Follow our video walkthrough to see exactly how to browse products, add items to your cart and complete checkout.
Ensure your delivery address is accurate so your order can be delivered without delays.
Confirm your chosen payment method whether online payment, bank transfer or cash on delivery.
Verify your primary contact number is correct so the courier can reach you during delivery.
Review your order confirmation message to make sure your purchase was submitted properly.
Check all items and quantities in your cart before proceeding to complete the checkout process.
Contact support for any help or guidance if you have questions or need additional assistance.
Watch this simple demonstration to learn how to navigate the website, review items and complete your purchase with confidence.
Understand how your order is delivered, how refunds and returns work and what warranty coverage applies to your products. Select the area you want to learn more about.
Learn about delivery areas, delivery times, charges and how we handle courier handoffs across Trinidad and Tobago.
Read our policy on returns, exchanges and refunds, including eligibility, time frames and how to start a return if something is not right.
Find out what is covered under warranty, how long coverage lasts and how to request support for faulty products.
Send us a message using the form below and our team will respond as quickly as possible. Whether you have a product question, need support or want to discuss an order, we’re here to help.